Legal notice

This Legal Notice provides business identification and website information for Timvella and timvella.shop.

Business Information

Store Name: Timvella

Website: timvella.shop

Email: support@timvella.shop

Business Address: 3990 Union Rd SW, Atlanta, Georgia 30349, United States

Customer Support Hours: Monday–Friday, 9:00 AM–4:00 PM Eastern Time (US & Canada), with seasonal daylight-saving adjustment.

Email Response: Within 24 hours.

Website Operations

Timvella operates an online store offering desk clocks and decorative timepieces to customers in the United States.

Our website provides product information, pricing, checkout, delivery details, customer support, and return policies.

Orders and Payment

Orders are placed through Shopify Checkout.

Available payment methods, shipping charges, and applicable order totals are displayed before a purchase is completed.

Currency and Price Display

Product prices and shipping charges are displayed in United States Dollars (USD), with two decimal places and a currency code.

For example: $25.00 USD.

Product Information

We aim to present accurate product descriptions, photographs, prices, and available options.

Product information may be corrected or updated when necessary, subject to applicable customer rights.

Intellectual Property

Original Timvella branding and website materials owned by Timvella may be protected by applicable intellectual property laws.

Third-party trademarks, supplier names, photographs, and other protected content remain subject to the rights of their respective owners.

Shipping

Timvella currently ships within the United States.

Standard Shipping costs $6.00 USD for orders below $80.00 USD.

Orders of $80.00 USD or more qualify for Free Standard Shipping.

Standard Shipping transit is estimated at 2–5 business days after dispatch, with additional order preparation time.

Delivery dates are estimates and are not guaranteed.

Returns and Refunds

Eligible defective and non-defective returns are accepted within 20 calendar days after delivery.

For non-defective or change-of-mind returns, customers arrange and pay for return shipping.

For eligible defective, damaged, or incorrectly supplied items, Timvella provides a prepaid return label and covers authorized return shipping.

There is no restocking fee for eligible returns.

Direct exchanges are not offered.

Approved refunds are processed within 7 business days after the returned item has been received, inspected, and approved.

Return Address

The published business address is for business identification and customer contact.

It is not automatically an authorized product-return destination.

Customers must obtain return instructions before mailing a product.

External Services

Our store uses Shopify and may rely on other service providers for payment processing, hosting, fulfillment, shipping, security, and customer support.

Those providers may maintain their own terms and privacy policies.

Privacy

Our Privacy Policy explains how personal information may be processed.

Customers may access available privacy controls through Your Privacy Choices.

Applicable Law

Timvella operates subject to applicable United States federal and state laws.

Nothing in this notice excludes mandatory consumer protections or remedies.

Business and Legal Inquiries

For business, legal, or website-related inquiries, please email support@timvella.shop.