Terms of Service

Welcome to Timvella. These Terms of Service govern the use of timvella.shop and purchases made through our online store.

By using our website or placing an order, customers agree to these terms, subject to applicable consumer protection requirements.

1. Store Information

Timvella is an online retailer offering desk clocks, digital clocks, and decorative timepieces to customers within the United States.

Website: timvella.shop

Email: support@timvella.shop

Business Address: 3990 Union Rd SW, Atlanta, Georgia 30349, United States

2. Website Use

Customers must use our website lawfully and must not interfere with its normal operation, security, or availability.

Fraudulent purchases, unauthorized access, harmful software, and misuse of customer information are prohibited.

3. Product Information

We aim to display accurate product names, photographs, descriptions, pricing, and availability information.

Customers should review the product listing before ordering, including available information about dimensions, power requirements, included accessories, materials, and product features.

Products should not be assumed to have functions, features, batteries, or accessories that are not specified on the product page.

4. Product Appearance

Colors, finishes, and textures may appear slightly different because of lighting, photography, and screen display settings.

If the product received materially differs from its description, customers should contact our support team.

5. Availability

All products are subject to availability.

If an item cannot be supplied after an order is placed, we will communicate the applicable resolution, including a refund when fulfillment is not possible.

6. Prices and Currency

Prices are displayed in United States Dollars (USD), using two decimal places and a currency code.

Examples include $20.00 USD, $25.00 USD, and $30.00 USD.

Prices may change, but changes do not automatically alter an agreed price for an already accepted order.

7. Ordering and Checkout

Orders are placed through Shopify Checkout using available payment methods.

Customers should review product selections, quantities, shipping charges, and the final total before completing a purchase.

8. Customer Information

Customers must supply accurate checkout information, including their full name, email address, shipping address, and required shipping telephone number.

Address line 2 is optional and the company-name field is excluded from the configured checkout fields.

Customer account sign-in is not required to complete checkout.

9. Payment

Orders are subject to payment authorization, legitimate security verification, and product availability.

See our Payment Policy for further details.

10. Shipping Destinations

Timvella currently ships within the United States.

International shipping is not offered at this time.

11. Shipping Charges

Standard Shipping costs $6.00 USD for orders below $80.00 USD.

Orders of $80.00 USD or more qualify for Free Standard Shipping.

Applicable delivery charges are displayed at checkout.

12. Order Handling

Orders are handled Monday through Friday, excluding applicable holidays.

Shopify uses automated delivery predictions and a 2-business-day fulfillment fallback when automated estimates are unavailable.

The fallback is not a guaranteed dispatch deadline.

13. Delivery Estimates

Standard Shipping transit is estimated at 2–5 business days after dispatch, with additional time for order preparation.

Delivery dates are estimates rather than guarantees.

14. Order Cutoff

The daily order cutoff is 2:00 PM Eastern Time, Monday through Friday.

The Shopify timezone is listed as (GMT-05:00) Eastern Time (US & Canada), with seasonal daylight-saving adjustment.

15. Shipment Tracking

Tracking information is provided for dispatched orders when available.

Customers may visit our Track Your Order page.

16. Shipping Issues

Customers should contact support@timvella.shop regarding delayed, missing, damaged, or incorrectly delivered products.

We will review available information and assist with an appropriate resolution under the circumstances and applicable law.

17. Return Eligibility

Eligible defective and non-defective returns are accepted within 20 calendar days after delivery.

For non-defective or change-of-mind returns, the customer arranges and pays for return shipping.

For eligible damaged, defective, or incorrectly supplied items, Timvella provides a prepaid return label and covers the authorized return shipping cost.

There is no restocking fee for eligible returns.

See our Return & Refund Policy.

18. Refunds

Approved refunds are processed within 7 business days after the returned item has been received, inspected, and approved.

Refunds are ordinarily issued to the original payment method, subject to additional payment-provider posting time.

19. Exchanges

Timvella does not offer direct exchanges.

Customers may return an eligible product and place a separate order for another available item.

20. Cancellations

Customers may request cancellation within 24 hours after placing an order.

Cancellation requests are subject to fulfillment status and may not be possible after the order has been shipped or can no longer be stopped.

21. Product Care and Operation

Customers should follow any product-specific usage, cleaning, charging, installation, and maintenance instructions provided with their purchase.

Electronic clocks should be used only with compatible power supplies and in accordance with the supplied instructions.

Mechanical clocks and sand timers should be handled with care, particularly when they contain glass or delicate moving components.

22. Customer Accounts

Available Shopify customer account services may allow customers to review order details, submit eligible return requests, and access other account features.

Customers are responsible for keeping their account access information secure.

23. Taxes

Any tax Timvella is legally required and configured to collect will be reflected at checkout.

24. Third-Party Services

Our website uses Shopify and may use external services for hosting, checkout, payment processing, shipping, security, and customer account functions.

Those providers may maintain separate terms and privacy policies.

25. Intellectual Property

Original Timvella branding and website content owned by Timvella may be protected by applicable intellectual property laws.

Third-party product names, manufacturer trademarks, photographs, and other protected materials remain subject to their respective owners' rights.

26. Website Availability

We aim to maintain a functional online store. Technical maintenance or service interruptions may occasionally affect website availability.

27. Privacy

Information about the processing of personal data is provided in our Privacy Policy.

Available privacy controls can be accessed through Your Privacy Choices.

28. Consumer Rights

Nothing in these terms restricts statutory warranties, consumer protections, or other legal remedies that cannot lawfully be excluded.

29. Limitation of Liability

Any limitation of liability applies only to the extent permitted by applicable law.

These terms do not exclude liability for fraud, intentional misconduct, or other responsibility that cannot legally be excluded.

30. Changes to Terms

Timvella may update these terms when services, operational practices, or legal requirements change.

Updated terms will be published on our website and will not retroactively remove mandatory consumer protections.

31. Applicable Law

These terms are subject to applicable United States federal and state laws.

32. Contact Information

Store: Timvella