Privacy Policy

Timvella respects the privacy of customers and visitors using timvella.shop. This Privacy Policy explains how personal information may be collected, processed, shared, retained, and protected when customers visit our store, make purchases, or contact customer support.

Information We Collect

Depending on your interaction with our website, we may collect your name, email address, shipping address, billing address, shipping telephone number, order information, customer account details, and communications with our support team.

We may also process relevant transaction information, payment status, shipment tracking, cancellation requests, returns, and refunds.

Payment Information

Purchases are processed through Shopify Checkout and applicable payment service providers.

Timvella may receive limited transaction details, such as payment status, billing information, payment method category, and masked payment identifiers.

Customers should not send complete payment card details or security codes to our customer support email.

Website and Device Information

Shopify and other enabled services may process technical data, including IP addresses, browser information, device characteristics, operating system, website interactions, and related usage information.

These details may help operate and secure the website, prevent fraud, and support permitted analytics and business activities.

How We Use Information

We use relevant information to process orders, verify transactions, manage deliveries, provide tracking information, answer customer inquiries, administer returns and refunds, prevent misuse, and meet applicable legal obligations.

Where the necessary services are enabled and the activity is permitted, data may also support analytics, customer experience improvements, personalization, and marketing.

Shopify Services

Our store operates on Shopify, which provides ecommerce, checkout, account, and related technical services.

Shopify processes relevant customer information in connection with these services according to applicable agreements and privacy terms.

Shopify Network Intelligence

Our Shopify settings indicate that Shopify Network Intelligence is enabled.

Depending on the services used, Shopify may process eligible information to support ecommerce services, measurement, personalization, and related features under applicable terms and legal requirements.

Cookies and Similar Technologies

Timvella's storefront may use cookies and similar technologies for shopping carts, checkout, customer accounts, security, and website preferences.

Additional technologies may be used for analytics, personalization, or advertising when enabled and permitted.

Available privacy notices and controls may differ based on visitor location and applicable law.

Information Sharing

Relevant personal information may be shared with service providers needed to operate the store, including payment processors, shipping carriers, fulfillment services, hosting providers, customer support services, and security providers.

Information provided to each service depends on the applicable business purpose and legal requirements.

Shipping and Fulfillment

Order fulfillment may require sharing relevant details with delivery or fulfillment providers.

Such details may include the recipient's name, shipping address, telephone number, and shipment information.

Customer Support Communications

When customers contact us, we may process order numbers, product details, photographs, messages, and other relevant information provided with the inquiry.

This information is used to investigate concerns and provide assistance.

Marketing Communications

Where marketing functionality is enabled, customers may be offered options to receive promotional messages.

Optional marketing communications are subject to applicable consent, preference, and unsubscribe requirements.

Necessary order confirmations, shipment updates, and other transactional notifications are separate from optional marketing messages.

Your Privacy Choices

Customers may have rights under applicable state privacy laws to limit certain categories of personal information sharing or processing.

Our Your Privacy Choices page provides access to available data-sharing opt-out controls.

The rights and controls available may depend on the customer's location, applicable laws, and active services.

Access, Correction, and Deletion

Where applicable law provides these rights, customers may request access to eligible personal information, correction of inaccurate details, deletion of certain records, or restrictions on specified data processing activities.

Requests may require identity verification and may be subject to applicable legal exceptions and recordkeeping obligations.

Customers may contact support@timvella.shop to submit a privacy request.

Data Retention

We retain relevant customer information for as long as reasonably necessary to process orders, provide support, administer returns, handle disputes, prevent fraud, and comply with applicable law.

Retention periods depend on the nature of the information and the reason for its use.

Information Security

Timvella uses Shopify and appropriate operational measures to help protect customer information.

No electronic storage or internet transmission system can guarantee absolute security.

Customers who suspect unauthorized activity should contact our support team.

Children's Privacy

Our store is intended for general retail shopping and is not directed toward children under 13.

We do not intentionally provide services designed to collect personal information from children under 13.

Processing Locations

Although our store currently ships within the United States, Shopify and other service providers may process information in other jurisdictions under applicable legal requirements and service agreements.

Third-Party Websites

Our website may contain links to external websites and services. Those services may have separate privacy practices and policies.

Legal Disclosures

Relevant information may be disclosed when required by applicable law or reasonably necessary to respond to lawful requests, prevent fraud, address security concerns, or manage legal disputes.