Where does Timvella ship?

Timvella currently ships within the United States only.

How much does shipping cost?

Orders under $30 are charged a flat $4 shipping fee.

Orders of $30 or more qualify for free standard shipping.

How long does order processing take?

Orders are normally processed within 1–2 business days.

How long does shipping take?

Estimated transit time is 3–5 business days after shipment.

Most orders are therefore expected to arrive within approximately 4–7 business days from the date the order is placed.

How can I track my order?

Tracking information will be sent to the email address used during checkout when it becomes available.

You can also use our Track Your Order page.

Can I change or cancel my order?

Contact Timvell@support.shop as soon as possible.

We will try to assist, but changes or cancellations cannot be guaranteed once fulfillment has started.

What is your return policy?

Eligible items may be returned within 14 calendar days after delivery.

Do I have to pay for return shipping?

Eligible returns include free return shipping.

Please contact us before returning an item so we can provide the appropriate return instructions.

How long do refunds take?

Approved refunds are processed within up to 10 days.

Your financial institution may require additional time to display the refund.

What if my item arrives damaged or incorrect?

Contact Timvell@support.shop with your order number and clear photos of the issue.

Which payment methods do you accept?

Available payment methods are displayed through Shopify checkout.

What currency does Timvella use?

Prices are displayed in U.S. dollars (USD), unless otherwise shown at checkout.

How can I contact Timvella?

Email: Timvell@support.shop

Support hours: 9:00 AM–2:00 PM