Shipping Policy

Thank you for shopping at Timvella. This Shipping Policy explains our shipping destinations, delivery charges, order processing, estimated transit times, shipment tracking, and procedures for delivery-related concerns.

Shipping Destinations

Timvella currently delivers to eligible shipping addresses within the United States.

International shipping is not available at this time.

Shipping Rates

Standard Shipping: $6.00 USD for orders below $80.00 USD.

Free Standard Shipping: Available for orders of $80.00 USD or more.

Applicable shipping charges are displayed during checkout before the purchase is completed.

Order Processing

Orders are handled during our business days, Monday through Friday, excluding applicable public holidays.

Order preparation may include payment verification, inventory confirmation, packaging, and shipping arrangements.

Our Shopify shipping settings use automated delivery date predictions. When automated estimates are unavailable, the configured fulfillment-time fallback is 2 business days.

This fallback is used for estimating delivery and does not guarantee dispatch within exactly 2 business days for every order.

Daily Order Cutoff

Our daily order cutoff is 2:00 PM Eastern Time, Monday through Friday.

Our Shopify timezone is listed as (GMT-05:00) Eastern Time (US & Canada), with the seasonal daylight-saving adjustment to GMT-04:00.

Orders placed after the cutoff normally enter the next business day's processing schedule.

Orders placed during weekends or applicable holidays normally enter processing on the following business day.

Estimated Shipping Transit

Standard Shipping transit is estimated at 2–5 business days after dispatch.

Order processing and preparation take additional time.

Delivery estimates may vary depending on the shipping destination, carrier operations, weather conditions, holidays, and other circumstances.

Delivery estimates are not guaranteed arrival dates.

Delivery Date Predictions

Shopify may show delivery estimates based on shipping settings, available fulfillment information, and relevant delivery predictions.

Actual arrival dates may differ from the estimate displayed during checkout.

Shipment Tracking

Tracking information is provided for shipped orders.

Once tracking information becomes available, it will be communicated through the contact information associated with the purchase.

Tracking updates may take time to appear after a shipping label is created or a parcel is handed to the carrier.

Customers can visit our Track Your Order page for shipment information.

Shipping Address Accuracy

Customers should provide a complete and accurate shipping address during checkout.

Please check the recipient's full name, street address, apartment or unit number where applicable, city, state, ZIP code, and telephone number.

If you discover an address error, contact support@timvella.shop as soon as possible.

We will review whether the address can be corrected before dispatch. Corrections cannot be guaranteed after an order has entered fulfillment or shipment.

Incorrect or Incomplete Addresses

An incorrect or incomplete address supplied by the customer may cause a delivery delay, failed delivery, or a parcel being returned to the sender.

If additional shipping charges apply because of a customer-provided address error, available options and costs will be explained before reshipping.

If Timvella causes the delivery error, we will work toward an appropriate resolution without charging the customer for our mistake.

Shipping Delays

Shipping delays may occur because of weather, carrier operations, public holidays, transportation interruptions, or other circumstances affecting delivery schedules.

Timvella remains available to assist with delivery inquiries and appropriate investigations.

Missing Packages

If your shipment has not arrived within the estimated delivery period, please check the tracking details and contact support@timvella.shop with your order number.

We will review available shipment information and assist with the appropriate next steps under the circumstances and applicable consumer rights.

Packages Marked Delivered

If a package is marked delivered but cannot be located, please check the delivery area, mailbox, parcel locker, reception, and available carrier notices.

If the item remains missing, contact us so that we can review the tracking and delivery information.

Damaged or Incorrect Deliveries

If your desk clock, sand timer, or other product arrives damaged, defective, or different from what you ordered, please contact support@timvella.shop promptly.

Provide your order number, a description of the issue, and relevant photographs where possible.

For eligible damaged, defective, or incorrectly supplied items, Timvella covers authorized return shipping and provides a prepaid return shipping label.

See our Return & Refund Policy for full details.