Timvella offers a 14-day return period.

You may request an eligible return within 14 calendar days after receiving your order.

Return Eligibility

To qualify for a return, the item should be:

- Unused
- In its original condition
- Returned with its original packaging where applicable
- Accompanied by proof of purchase

Items that have been used, altered, damaged after delivery, or returned in a materially different condition may not qualify for a refund.

How to Start a Return

Before returning an item, contact:

Timvell@support.shop

Please include:

- Your order number
- The product you wish to return
- The reason for the return

We will review your request and provide return instructions.

Please do not send an item back before receiving return instructions.

Return Shipping

Eligible returns include free return shipping.

When applicable, we will provide the appropriate return instructions so that eligible standard return shipping does not result in an additional charge to you.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact Timvell@support.shop with your order number and clear photos of the issue.

We will review the situation and provide the appropriate resolution.

Refunds

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are issued to the original payment method.

Refund processing may take up to 10 days.

Your bank, card provider, or payment provider may require additional time before the refund appears in your account.

Customer Support

Email: Timvell@support.shop

Support hours: 9:00 AM–2:00 PM