This Privacy Policy explains how Timvella may collect, use, disclose, and otherwise process personal information when you visit our online store, make a purchase, contact us, or otherwise interact with our services.

Information We May Collect

Depending on how you use our store, information we may collect includes:

- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order and transaction information
- Payment-related information
- Customer service communications
- IP address
- Browser and device information
- Website usage information
- Cookie and similar technology information

How We Use Information

We may use personal information to:

- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Send order and shipping updates
- Provide customer support
- Process returns and refunds
- Maintain business records
- Detect, investigate, and prevent fraud or misuse
- Maintain the security of our store
- Improve our website and customer experience
- Comply with applicable legal requirements
- Send marketing communications where permitted and selected by the customer

Shopify and Service Providers

Our online store uses Shopify.

We may also use payment providers, shipping providers, technology providers, analytics services, fraud-prevention services, and other service providers necessary to operate our business.

These providers may process personal information when necessary to provide their services.

Payment Information

Payment information is processed using payment options available through Shopify checkout.

Timvella does not directly store complete payment-card details.

Cookies and Similar Technologies

Our website may use cookies and similar technologies for website functionality, checkout, security, remembering preferences, analytics, and improving the shopping experience.

Available privacy and cookie choices may depend on your location and browser settings.

Data Retention

Personal information may be retained for as long as reasonably necessary for order fulfillment, customer support, recordkeeping, fraud prevention, dispute handling, and applicable legal obligations.

Your Privacy Rights

Depending on where you reside and applicable law, you may have rights relating to your personal information, including requesting access, correction, deletion, or other available privacy choices.

To submit a privacy-related request, contact:

Timvell@support.shop

Third-Party Services

Third-party providers used by our store may maintain their own privacy policies and data-processing practices.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, business practices, technology, or applicable requirements.

Contact

Email: Timvell@support.shop

Support hours: 9:00 AM–2:00 PM